Reservations.com Reviews

Reservations.com is known for its personalized experiential travel planning and aims to bring the human-touch back into online travel. The platform offers services like hotel bookings with honest customer reviews and competitive prices. It has been recognized for its customer service initiatives, such as the introduction of live chat support and the establishment of customer success centers to enhance the booking experience. Additionally, the company has launched a Partner Network and engages in community giving through its initiative givingatreservations.com. It has also been acknowledged with awards for its service in the hospitality and leisure category.

Reservations.com offers a no change or cancel fee policy, meaning customers are not charged additional fees for changing or cancelling reservations. However, it's important to note that some properties may impose penalties which are passed on to the customer. The service fee included in the total price at the time of booking is non-refundable. For nonrefundable reservations, cancellations are not possible after booking. In terms of a shipping policy, since Reservations.com provides services related to travel bookings, such as hotel reservations, a traditional shipping policy is not applicable.

To book a hotel with Reservations.com, one can visit the official website and use the online reservation system to check for available rooms. The process involves entering travel dates, the number of guests, and any specific room preferences. Once the ideal hotel is selected, the room can be reserved online by providing basic information such as full name and travel dates. It's also possible to make a reservation by calling the hotel directly. For those who prefer to book without immediate payment, some hotels offer options to reserve now and pay later.